Opportunities Overview

In Close, Opportunities add value to a Lead and help your team identify and keep track of what deals are on the verge of closing. Any Opportunity that is added to a Lead becomes visible in the "Opportunity Pipeline View" and "Opportunities Overview" screens, giving your team a high-level view.

Create a New Opportunity

You can create a new Opportunity directly from the Lead page. Click on the + button next to Opportunities section on the left.

Opportunities add value to a Lead and can be assigned to specific Contacts on your Leads.

Add a New Opportunity

Opportunity Field Meanings:

• Status: Defaults are 'Demo Completed', 'Contract Sent', 'Proposal Sent', 'Won', and 'Lost'. You can add custom Opportunity Statuses in your Organization Settings.
• Confidence: The confidence level of which the user expects the deal to happen. The confidence level is a variable that calculates "Expected Value" revenue on the Opportunities screen. Expected Value is calculated by multiplying Value X Confidence (ex: $1,000 value X 75% confidence = $750 value).
• Value: Choose from one-time or a monthly value for recurring revenue.
• Estimated Close: Estimated close date, the chosen date will be displayed in the Opportunities List screen, or when filtering by Expected field within Pipeline View. If your opportunity has been Won, this field will represent the Won/Closed date.
• Contact: The contact on your lead associated with this opportunity.
• User: The user who is creating the opportunity, and/or is responsible for it.
• Comments: Any additional context about the opportunity, comments will be displayed on the Opportunities screen.

Edit or Delete an Opportunity - Within the Lead View

You can edit an Opportunity by clicking the pencil icon next to the Opportunity. Update the information and click ‘save,’ or delete the Opportunity by clicking the trash can icon.

Edit or Delete an Opportunity - Lead View

Edit or Delete an Opportunity - Within the Pipeline View

In addition to Close's Pipeline View drag and drop feature for Opportunities, you can also edit or delete an existing Opportunity in-line.

Edit an Opportunity by clicking the pencil icon next to the Opportunity, update the information and click ‘save." Alternatively, you can delete the Opportunity by clicking the trash can icon.

Edit or Delete an Opportunity - Within the Pipeline View

Total vs. Expected Value

• Total Value is the amount the sales rep has listed in the Opportunity on the Lead page
• Expected Value is the deal value multiplied by the probability of the deal closing (Confidence Level), also known as a weighted pipeline value.

The Expected Value is helpful for forecasting revenue, as it’s designed to give you a high-level overview of your sales opportunities. It considers how far along the pipeline each prospect is and how likely they are to make a purchase. This helps forecast revenue and is particularly effective for sales teams with lots of Opportunities in the works and clearly defined pipeline steps.