Pausing a sequence
An email sequence will automatically be paused if you receive any non-autoresponder email from the recipient to any email address connected to Close email sync. If you subscribed all contacts within a lead to a sequence, only contacts who responded will have their sequence paused.
Contacts subscribed to an Email Sequence can also be paused manually on the individual contact page or in bulk on the Email Sequences page.
Out of Office and Autoresponder Replies
When we detect that a reply to a sequence step email is from an automatic responder (such as an out-of-office reply), we will not pause the sequence. Autoresponders are not counted as replies in email sending reports, either.
Pausing a Sequence for an individual Contact
To pause an email sequence for a single contact, click on the contact name and select "Manage Email Sequences". Click on the name of the sequence you would like to pause and select "Pause for this Contact".
Pause an email sequence for a contact
Pausing a Sequence in Bulk
To pause a Sequence in bulk, pull up your Smart View of subscribed leads and press the down arrow next to the Email button. From there, click on Manage Sequences > Pause and select the sequence you'd like to pause.
Completely disable an Email Sequence
Want to completely disable an email sequence? You're in luck! Disable an entire Email Sequence for all subscribed contacts by toggling off the sequence from the Email Sequences tab on the left-hand sidebar.
Disable an email sequence
Keep in mind that re-enabling this sequence again may cause the next emails in the sequence to be sent immediately, as the "delay" feature will not account for the time in which the Sequence was disabled.